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Payments and delivery terms

Terms of Payment

Oilalà products can be directly purchased on our website and paid through Paypal, using the account or by using a credit/prepaid card on the Paypal encrypted circuit, without needing any registration.

During the process of order confirmation, the customer will be informed about the possibility of using two methods of payment, both on Paypal. Account users can proceed to checkout by logging in; credit and pre-paid card owners (Visa, Visa Electron, MasterCard) can use the encryped service by inserting their credit card details.

When you use Paypal (account creation is free), your financial information will not be shared with the receiver of the payment. After the payment, you will receive the transaction receipt on e-mail.

Oilalà Srl does not store any credit card details on its server, because of the Paypal payment procedure, which ensures high security standards.

SHIPPING

Shipping costs in Italy, the Republic of San Marino, and Vatican City are free for orders over 79€, otherwise the cost is 5€. Delivery times: 1/2 business days.

INTERNATIONAL SHIPPING

International shipping costs are calculated as follows:

  • In Germany and Austria, they are free for orders over €200.00. For lower amounts, the cost is €9.50. Delivery within 6 business days.
  • In Belgium and the Netherlands, they are free for orders over €200.00. For lower amounts, the cost is €9.50. Delivery within 6 business days.
  • In France, they are free for orders over €200.00. For lower amounts, the cost is €9.50. Delivery within 6 business days.
  • In Luxembourg, Monaco, the Czech Republic, and Poland, they are free for orders over €200.00. For lower amounts, the cost is €9.50. Delivery within 6 business days.
  • For other EU countries, the cost is €15.00. Delivery within 6 business days.
  • In Switzerland and the United Kingdom, the cost is €25.00. Delivery within 6 business days.
  • In the USA, Canada, Malta, Saudi Arabia, and the United Arab Emirates, costs vary and are calculated based on the total weight of the products.

Clarification

We deliver to: Arab Emirates, Austria, Belgium, Bulgaria, Canada, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, Romania, Slovakia , Slovenia, Spain (except the Canary Islands), Sweden, Switzerland, Hungary, United States.

Important! It’s not possibile to request a cancellation of orders that already have been dispatched. On cancelled deliveries or uncollected deliveries the company will be retaining any custom duties (this amount cannot be determined in advance)

IN THE EVENT OF DAMAGED PRODUCTS

We encourage you to carefully check the delivered goods and to sign with reservation if they are not completely intact. In the event of any damaged goods, please send an email within 5 working days to our customer care center.