The Customer has the right to withdraw from the contract, without any obligation to provide a reason, within 14 days. The period starts on the day the Customer or a third party – other than the carrier and not designated by the Customer – takes physical possession of the last ordered item.
Method of Exercise
To exercise the right of withdrawal, the Customer must send an express communication stating their intention to withdraw from the contract. This communication must include the identifying information (first name, last name, address, telephone number, and email address) and can be transmitted by post, fax, or email. The Customer may, if desired, use the attached sample withdrawal form, without any obligation to do so. It is essential that the communication be sent within the 14-day period.
Effects of Withdrawal
In the event of withdrawal, the Customer will be reimbursed for all payments made, including delivery costs (except for any additional charges for delivery options different from the least expensive standard option), within 14 days of receiving the withdrawal communication. The reimbursement will be made using the same means of payment used for the initial transaction, unless otherwise agreed, and without the Customer incurring any further charges. Should the Customer not have returned the goods or fail to provide proof of their return, the reimbursement may be suspended until the goods are actually received.
Return of Goods
The Customer is required to return the goods without undue delay and in any case within 14 days from the date of the withdrawal communication to the address indicated below or to an alternative collection point provided:
Oilalá Srl
Via Callano 119
76121 Barletta BT
Puglia – Italy
Telephone: +39 0883 1984368
E-mail: info@oilala.com
The deadline is deemed to be met if the goods are shipped within the specified period. The direct costs of returning the goods will be borne by the Customer. In any case, the Customer is solely responsible for any reduction in the value of the goods resulting from handling that exceeds what is necessary to ascertain the nature, characteristics, and functioning of the goods.
Exclusions
The right of withdrawal, as provided for in Articles 52 to 58 for distance contracts and contracts concluded outside of commercial premises, does not apply to:
- Goods that are liable to deteriorate rapidly or for which the expiration date is imminent;
- Sealed goods that are not suitable for return for hygiene or health reasons, if the seal is broken after delivery.